I do not have connectivity. Are we going to debit the Whole amount with the internet I never used??

I send them an Email before the 15th of Feb, I have been sending emails.. all I get is one response that I should move the device to the window!!! I have been doing that it isn’t working! No one is even calling to try and sort out the issue.. What is going on with your CONNECTIVITY, are your consultants on a holiday?? Why is it taking weekend to attend to one call?? I hope we aren’t debiting full amount this month.!! ZERO CONNECTIVITY!!!