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Alouis D

1 reviews | Active since Jun 2020

05 May 2023, 15:40

I didn’t receive my parcel

I signed up on 29 April 2023 and the consultant insisted that i should make a payment for rain 5G. My parcel was supposed to be delivered on the 3rd of May and I waited until the end of the day. Following morning I received a call from CCD Couriers and they promised to deliver my parcel on the 4th.I mentioned that I am living abroad so if it’s possible they should deliver whilst I am here so that I can RICA my SIM card.The schedule 5th of May 2023 between 12 and 4. Now I am calling the Courier company and they are saying they Rain cancelled my delivery.She went on insulting in Zulu that I am Kwerekwere (foreigner) I should leave this country South Africa ASAP and I have I have no rights to keep on asking for my delivery. That’s why foreigners are burned with tyres here.Rain how can you trust a company with rude people to do delivery for your customers.

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Replies (3)
Rain
Rain's reply05 May 2023, 15:44
Official
Hi Alouis.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
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Alouis D's update05 May 2023, 15:55
Reviewer Update
I don’t think you understand my frustration. I am just a customer and I have rights to ask questions regarding my delivery. Why trusting a company which will eventually give you a bad reputation. On top of that you are going to fold hands and do nothing about my delivery. Customers don’t buy your products simply because they want to spent their hard earned money. They come to you because of the service you provide. Service recovery is important. Not just saying I am sorry. Action please
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Alouis D's update05 May 2023, 16:08
Reviewer Update
Hello Rain
I would like to proceed If you are going to do the delivery. If you can’t then reimburse me. You promised to provide the service please deliver the service simple. Look I can’t be running between you and courier. The person who was rude is from your courier.