I can't work and Rain doesn't care!

I have been with Rain for years now. I have never had an issue until the last 3 days. I am absolutely appalled at how the service has declined. I have been unable to work for 3 days now due to zero connectivity - and guess what, no one cares! I have been waiting for the "advanced team" to contact me for 2 of those 3 days. The best part???? "I will be emailing you to explain the next steps I am going to be taking. Please reply to that mail if anything changes." How TF am I going to do that if I have no connectivity!?? I am seriously considering cancelling my services considering that my address is fiber ready, I just need to say yes to the other ISP. This has become ridiculous now.