I can't remember the gentleman's name but he was super kind, professional and helpful

I can't remember the gentleman's name but he was super kind, professional and helpful. Patient too. He patiently and clearly clarified my concerns and questions. I feel confident with ordering Rain (for the first time) I needed no reassurance because the tone of his voice was confident that I would get the best experience with the 5G device. I was concerned as I am moving from super high speed fibre