tT
thabelo T
1 reviews | Active since Nov 2020
25 Oct 2021, 11:31
I can't get hold of RAIN customer service
Does RAIN ever respond to customer queries? Their email address does not work, their contact centre number is never available....
All I want to do is change my tariff plan.... How difficult is that?
CURRENT PLAN: UNLIMITED HOME 5G STANDARD
DESIRED NEW PLAN: UNLIMITED HOME 5G BASIC
Kindly assist with changing this plan please!!! I have been trying to get this caged for weeks now.
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Replies (5)tT
thabelo T's updateReviewer Update
25 Oct 2021, 11:49Good day
Isn't this service charged in advance? Meaning I pay first then I use. So if you are charging me R699 at the end of the month, it will be for the month of November not October, because I have already paid for October.
Isn't this service charged in advance? Meaning I pay first then I use. So if you are charging me R699 at the end of the month, it will be for the month of November not October, because I have already paid for October.
tT
thabelo T's update25 Oct 2021, 11:49
Reviewer Update
Good day
Isn't this service charged in advance? Meaning I pay first then I use. So if you are charging me R699 at the end of the month, it will be for the month of November not October, because I have already paid for October.
Isn't this service charged in advance? Meaning I pay first then I use. So if you are charging me R699 at the end of the month, it will be for the month of November not October, because I have already paid for October.
tT
thabelo T's updateReviewer Update
25 Oct 2021, 11:51Month(October) is not finished yet, surely you can make the change to the new tariff and get me on the new R499 option by 1 November, and that is the amount that goes off on my account.
tT
thabelo T's update25 Oct 2021, 11:51
Reviewer Update
Month(October) is not finished yet, surely you can make the change to the new tariff and get me on the new R499 option by 1 November, and that is the amount that goes off on my account.
tT
thabelo T's updateReviewer Update
25 Oct 2021, 11:53Which email address can I use for this type of query? Theres no email that is listed on your website.
May you please assist with changing my email address *** as I no longer have access to that email address as I have changed jobs.
New email address: ***
Please assist with a new password creation/reset too. Thank you!
May you please assist with changing my email address *** as I no longer have access to that email address as I have changed jobs.
New email address: ***
Please assist with a new password creation/reset too. Thank you!
tT
thabelo T's update25 Oct 2021, 11:53
Reviewer Update
Which email address can I use for this type of query? Theres no email that is listed on your website.
May you please assist with changing my email address *** as I no longer have access to that email address as I have changed jobs.
New email address: ***
Please assist with a new password creation/reset too. Thank you!
May you please assist with changing my email address *** as I no longer have access to that email address as I have changed jobs.
New email address: ***
Please assist with a new password creation/reset too. Thank you!
tT
thabelo T's updateReviewer Update
25 Oct 2021, 12:57I am unable to access my profile, I forgot my password and no longer have my previous email address to change my password.
tT
thabelo T's update25 Oct 2021, 12:57
Reviewer Update
I am unable to access my profile, I forgot my password and no longer have my previous email address to change my password.
tT
thabelo T's updateReviewer Update
25 Oct 2021, 13:49Thank you
tT
thabelo T's update25 Oct 2021, 13:49
Reviewer Update
Thank you