I can't even explain what I am feeling
Disappointed, annoyed, infuriated, livid, but let's stop there.
What type of business are you running? I have to pay you an upfront amount X. Fine, I'll do that, take my money in good faith. I'm sure it will be worth it. So I get a notification the day after that my Rain 4G SIM card is out for delivery. This is great, now I will be able to even use the service even sooner than expected. Courier, RAM, arrives and I provide my driver's license as identification together with the required proof of residence. "Sorry sir, we can't use you driver's license as positive identification". Wait, what? (Okay, so for some perspective, I lost my ID document recently, driver's license is the only original document for identification I have). So, even though I can use my driver's as proof of identification at countless other establishments, you as RAIN, cannot accept it.
So I get a call from Joshua at RAM and I vent about this, trying to find out why I can't take delivery. His exact words when I ask why they can't use my driver's for identification: "It's here in black and white". Thanks Joshua, I am enlightened now, great job. In any case, I'm told I can use a passport(don't have one yet) or I can get an affidavit and present that on delivery.
So here I go, hopeful and naive, getting the affidavit. Right, in the clear now, I suppose. Nope, how about a big fat middle finger to you Mr. Client. RAIN DOESN'T ACCEPT AN AFFIDAVIT, GET AN ORIGINAL ID YOU STUPID MAN. But wait, the courier company you use you told me to do X, so I do X and this isn't good enough? So my blood is boiling, throat co**** and no WiFi bars in sight. Did I mention that I work from home and need internet to actually do my job? Whatever, I'll just continue paying through my neck for data used via my phone's hotspot.
Okay, let's call Rain. Automated voice message: "Due to Covid we aren't taking any telephonic queries blah blah blah... Stay safe... blah blah blah... Give us your money and we give you ******all"
Let's log a ticket online. "We'll get back to you within 24-48 hours". Guess what you thieving, smug shark of a "SERVICE PROVIDER". It's been over a week and I haven't heard anything.
So, I logged another ticket to opt out of this fresh hell. Looking forward to hearing from you in "24-48 hours"
I wish I could rate you lower than 1 star.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I know this is as a result of an executive decision and not necessarily at the fault of lower level staff.
Please let this message be considered as an eye opener to the shortfalls that are created by way of upper level management not taking their client base(both potential and existing) seriously and treating them like the udders of a cash ***, perverting our good will and imposing absolutely stupid measures that blocks entry to usage of your service.
You are probably already accustomed to this type of feedback, if I am just to observe the list of complaints logged against Rain on this platform alone. I hope that this complaint, among others, is seen by those responsible for this atrocious disservice to people willing to pay religiously for your products and services. I further hope that they use this and consider sharpening up and getting their act together if they want to be taken seriously as an ISP or service provider of any kind.
Thanks again for your prompt response.
I know this is as a result of an executive decision and not necessarily at the fault of lower level staff.
Please let this message be considered as an eye opener to the shortfalls that are created by way of upper level management not taking their client base(both potential and existing) seriously and treating them like the udders of a cash ***, perverting our good will and imposing absolutely stupid measures that blocks entry to usage of your service.
You are probably already accustomed to this type of feedback, if I am just to observe the list of complaints logged against Rain on this platform alone. I hope that this complaint, among others, is seen by those responsible for this atrocious disservice to people willing to pay religiously for your products and services. I further hope that they use this and consider sharpening up and getting their act together if they want to be taken seriously as an ISP or service provider of any kind.
Thanks again for your prompt response.