I called on 26 May at 09:02am to cancel…

I called on 26 May at 09:02am to cancel because I have been struggling with WiFi speed issues for months. Every time we raised it, we were told a team would review it, but nothing ever happened.

When I called on the 26th to cancel, the agent advised that he would process the cancellation (calls are recorded). Today, I went into the chat to ask when the equipment would be collected, only to be told that the cancellation was never processed.

I have now spent the entire day trying to cancel and arrange collection of the router. Honestly, this whole experience feels like a **** and the service has been extremely frustrating. If I see Willem Roos on streets of Stellenbosch, he not going to like my feedback