I believe the gentleman's name is Tim, he was amazing, very patient and very helpful, like seriously! I even requested my issue be escalated but nothing happened late 2025

I believe the gentleman's name is Tim, he was amazing, very patient and very helpful, like seriously! I even requested my issue be escalated but nothing happened late 2025. Tim came through for the saving and I swear he was amazing!!! He really helped me, I like him, a lot! He should get a raise!!! Thanks Tim. Again, I hope I have your name right 😅 thank you so much 🤝.