I am very unhappy with Rain Internet Service Provider, they are debiting my account even though I am no longer using their service

Item: Rain
Rating: 2
Author: Xhantilomzi X

I am very unhappy with Rain Internet Service Provider, they are debiting my account even though I am no longer using their service. They are also scheduling to debit me again in the coming month even though I have cancelled using their services. I had a call with a rain assistant named Asanda and she suddenly stopped talking to me mid-call while I was raising this issue, I was holding the call for approximately 10min with no response. I am disgusted by this and am looking to take the matter further.

Helpful (0)

Replies (2)

Rain's replyOfficial

23 Dec 2022, 10:07

Hi Xhantilomzi

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply23 Dec 2022, 10:07

Official

Hi Xhantilomzi

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Xhantilomzi X's updateReviewer Update

23 Dec 2022, 10:17

I see a lot of other complaints on here about very similar issues, clearly it hasn’t been fixed from the previous person to the next. How long until you guys stop *****ing people’s moneys.

Xhantilomzi X's update23 Dec 2022, 10:17

Reviewer Update

I see a lot of other complaints on here about very similar issues, clearly it hasn’t been fixed from the previous person to the next. How long until you guys stop *****ing people’s moneys.