I am told that a tower in my area is down since on Tuesday. This being the case, what is rain's turnaround time of fixing this, I would like to be updated on the progress and again why am I not receiving responses on my emails and why is rain not having a

I am disappointed with rain, their ISP is bad and to add salt to the injury when they are at fault they don't communicate. I am told about a network department that doesn't communicate updates on how their fault is being fixed and their turn around times, I have to always call the office and talk to consultants that seem to have also reached a dead end. This is very frustrating because it appears to me that I am not valued as a customer because as I speak I still do not have internet for over 24 hours.