I am still waiting for my device to be delivered and there has been no communication from th3 rain team on status

I am still waiting for my device to be delivered and there has been no communication from th3 rain team on status. I gues all that was important was the money and nothing else after that. Clearly Noone cares to keep one updated and I'm a new client and a friend hasld warned me before about rain customer service, now I understand