I am so disappointed at Rain's selective inefficiency

I am so disappointed at Rain's selective inefficiency. When I was signing up and when I am late with a payment - super efficient. However, when my devices are connected with NO internet access for days they promise to call and never do. Should I call them again just to be placed on hold while my airtime runs out since they do not have a toll free number? I had been thinking of upgrading but obviously this is a sign I should put in in my one month notice and move on. Inefficiency is a terrible thing but selective inefficiency is the pits