JK
Johnathan K
1 reviews | Active since Feb 2022
25 Feb 2022, 09:30
I am fed up with rains after service and call center
Hi I am very upset and unhappy with the after service. When I signed up there was immediately help available if there was a problem now emails don't help even calls don't go through. I am fed up now I have made numerous attempts to change my debt Date and I am getting no where with them. I is now costing me bank charges because they keep trying to debt on the 25th of every month and I have told them I get paid the last day of every month. I have tried everything for them to contact me I even " app**** for a new contract " just for them to contact me and that was a month ago still no response.
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Replies (2)JK
Johnathan K's updateReviewer Update
25 Feb 2022, 11:12Hi this is not true I have been trying to change it since I started with you and it is ridiculous that you only have two dates on your app 15th and 25th what about the people that get paid on the last day of the month. Your call center number is also useless it rings and then drop the call what does that help. I am the one that has been carrying bank cost since I opened this account with Rain and no one contacts me back on my emails
JK
Johnathan K's update25 Feb 2022, 11:12
Reviewer Update
Hi this is not true I have been trying to change it since I started with you and it is ridiculous that you only have two dates on your app 15th and 25th what about the people that get paid on the last day of the month. Your call center number is also useless it rings and then drop the call what does that help. I am the one that has been carrying bank cost since I opened this account with Rain and no one contacts me back on my emails
JK
Johnathan K's updateReviewer Update
25 Feb 2022, 12:17This still doesn't answer all my questions why should I pay extra bank charges for something that was not done by your company as per many requests on email. I receive a email from you saying this is my ticket number then the next day I receive another email saying Ticket number so is resolved but no one has contacted me or done anything regarding my issues this is unexceptionable. I pay for a service but there is absolutely no service what so ever with Rain
JK
Johnathan K's update25 Feb 2022, 12:17
Reviewer Update
This still doesn't answer all my questions why should I pay extra bank charges for something that was not done by your company as per many requests on email. I receive a email from you saying this is my ticket number then the next day I receive another email saying Ticket number so is resolved but no one has contacted me or done anything regarding my issues this is unexceptionable. I pay for a service but there is absolutely no service what so ever with Rain