I am extremely disappointed and disgusted with the service I received from Rain

I am extremely disappointed and disgusted with the service I received from Rain. I had a month-to-month Wi-Fi subscription with them, but due to circumstances, I missed two payments. Despite this, they continued to bill me for a service that was barely functional - the network was limited, and even their consultant acknowledged this.Now, I'm trying to cancel my subscription, but Rain is refusing to let me do so until I settle the outstanding bill. This is outrageous, especially since I'm currently unemployed and unable to pay. It's unfair to hold me hostage like this, and I feel like I'm being taken advantage of. Rain's billing practices is a nightmare. I would not recommend them to anyone.