Hellopeter
Share Your Experience
JA
Jessie A

1 reviews | Active since Oct 2024

05 Jun 2026, 08:24

How Rain South Africa - ISP ****med Me Of My Money!!

Hi Hello Peter...

After many failed attempts to get hold of Rain Support to reconnect my Internet and twice Rain has debited money from me, I hereby bring this to Public attention to alert everyone. The message below has been sent to Rain but NO RESPONSIVE help has been given to me.

I hereby bring to your attention that you (Rain) have debited R650.00 from my Standard Bank account on Saturday, 30/05/2026 for the next month of June 2026. I was advised by your consultant to make an early payment to stay connected online to the network.

Today is Thursday, 04/06/2026 and my Rain Wifi network is still offline and disconnected. Standard Bank have confirmed that Rain successfully received payment from my account.

Today, I made another payment of R50 as per your consultant at Rain Support who reassured me that after payment of R50 my Internet Service will be back online.

I hereby request that you (Rain) reconnect my Wifi network immediately, failure to resolve your mistake, I am going to publish on HelloPeter, news media agencies and public social platforms your dishonest, ********* and unprofessional service.

0
Replies (9)
Rain
Rain's reply05 Jun 2026, 08:32
Official
Hi Jessie,
  
 Thank you for bringing your complaint to our attention.
 
 We will be in touch to further assist.
 
  
 Regards,
 rain. 
Rain
Rain's reply05 Jun 2026, 08:38
Official
Hi Jessie,

We have tried to reach you telephonically, but we couldn't get hold of you.

Regards,
rain.


JA
Jessie A's update05 Jun 2026, 10:23
Reviewer Update
Hi Rain, my correct number is ***

Please contact me urgently Gary
JA
Jessie A's update05 Jun 2026, 10:27
Reviewer Update
My number is ***

My address is 22 Pearl Crescent, Allandale, Northdale, Pietermaritzburg, KZN
JA
Jessie A's update05 Jun 2026, 10:53
Reviewer Update
Hi Rain, you basically copied and pasted a generic message.. Unfortunately after speaking to your Consultant, he reassured me via a telephonic call yesterday that upon paying the additional R50 that my service will be reinstated. I did make the payment and still not reinstated.

You are misleading your customers, this Unfortunately is going further than HelloPeter and I am reporting you to ICASA and mainstream news outlets with the screenshots of your generic response.
JA
Jessie A's update05 Jun 2026, 11:04
Reviewer Update
Rain you are ****mers, you debited the money from my account the first time then upon speaking to your consultant yesterday, he reassured me that paying R50 will have my internet service reinstated and ALL YOU CAN DO IS COPY AND PASTE A GENERIC MESSAGE!!!!

You have wonderfully taken money from me and **** to me, I am looking forward to reporting this ********* and **** behavior service from you to ICASA and relevant authorities.

Rain
Rain's reply05 Jun 2026, 11:20
Official
We have tried getting in touch telephonically. However, we are unable to reach you.

Kindly advise on a convenient time to call.

Regards,
rain

JA
Jessie A's update05 Jun 2026, 11:42
Reviewer Update
Hi Rain, I am at work... you can phone me on my lunch time break at 12 midday or you can phone me when I am at home from work at 6.30pm.

Thanks for your response, Gary
JA
Jessie A's update05 Jun 2026, 12:17
Reviewer Update
Hi Rain, your consultant phoned and said I must pay another R650...!!!! You are satisfied debiting my account and also receiving an additional amount of R50 as per your consultant that will guarantee my Internet will be reinstated.

You have messed with the wrong person when you ****med me out of my money. I hope you are prepared for what is coming next, this is not a threat.. this is a statement from a Customer that YOU (RAIN) HAVE ****MED AND **** TO!!!

BE HAPPY WITH ****MING PEOPLE, THIS DOES NOT END HERE!!! EXPECT FURTHER CONTACT FROM THE RELEVANT AUTHORITIES AND NEWS MEDIA AGENCIES!!!