How much longer should I suffer on hands of Rain

I am writing to express my deep disappointment and frustration regarding my experience with the Rain Campaign. From the outset, my encounter with their service has been nothing short of outrageous. The lack of communication, poor service, and the subsequent handling of my cancellation request have left me feeling hurt and let down.

Upon signing up for the Rain Campaign's WiFi service on 18/07/2023 , l received the WiFi router 03/08/2023, never worked . I had high hopes for a reliable and efficient connection. However, my optimism quickly turned into disappointment as the WiFi was never activated and failed to work even once. Despite my attempts to contact customer support, the lack of responsiveness and communication only added to my frustration.

To make matters worse, I was shocked to discover that my bank account had been charged for the WiFi service multiple times. On more than four occasions, the bank deducted funds from my account for a service that was never activated or used. This situation has caused not only financial inconvenience and mess up my credit score but also significant stress and concern.

In attempting to resolve this matter, I reached out to the Rain Campaign's customer support department multiple times. However, the lack of timely and effective communication has left me feeling both sad and hurt. The disregard for customer satisfaction and the failure to address my concerns in a satisfactory manner has further eroded my trust in the Rain Campaign.

I strongly urge the Rain Campaign to take immediate action to rectify this situation. I request a prompt refund for the unauthorized charges and a thorough investigation into the lack of communication and poor service that I have endured. It is disheartening to see a company that promises quality service and customer satisfaction fall so far short of those commitments.

In conclusion, my experience with the Rain Campaign has been an absolute disappointment. The poor service, lack of communication, and failure to address my concerns have left me feeling hurt and betrayed. I hope that the Rain Campaign will take this feedback seriously and work towards improving their services and communication to prevent others from facing a similar ordeal.