How is Rain a business?

Two weeks ago, that's when I sent a request for an upgrade to the premium 5G option. Constant follow ups, spoke to 3 consultants and nothing, no scheduled delivery, no communication. How bad is management of your customer service that you can't even respond to more business? The standard 5g package does not work, it's never stable, always reconnecting and it's affecting my work, my social life after work and while my frustrations with this network grows you put up winter sales and ads on every app saying your internet is fast, stop with this *** and start looking after your customers please.