Horrific, pathetic and disgusting WIFI

I have called Rain from Friday the 29th November 2024 regarding a dispute on my billing as i made an upfront payment for the upgrade to the Rain1 device, they advised they will be getting back to me, the weekend came and the service was disconnected, i called in on Monday,Tuesday and Wednesday and again today asking them to advise or cancel the **** service as they have no sense of urgency or customer service, they do not get back to you but are quick to disconnect the service, mind you the agent was of no help at all as i explained why am i basically being billed twice... nobody has came back to me i work from home and now i do not have any WIFI... your service is pathetic and disgusting i hope people cancel and your organization just falls because you guys are pathetic with all ur departments