RC
Rowena C
1 reviews | Active since Sept 2025
18 Sept 2025, 11:58
Horrific Customer Service from Rain
I have been a loyal customer with Rain for almost 5 years. I have a standing arrangement with them to debit my account on the 1st of every month which I have honored every month. This month September 2025 I upgraded to the Loop rooter and without any confirmation or communication they debit my account on the 15th September 2025. I have been phoning every day since for a refund but every day I get told a different process for me to be refunded. After being with Rain nd being a loyal payer I get this inconsistent, lies and horrible service. I totally regret the upgrade, the process is extremely frustrating to a refund as I was debited twice in one month. Rain has horrific customer service process
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Replies (5)0
Replies (5)
Rain's replyOfficial
18 Sept 2025, 12:30Hi Rowena
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply18 Sept 2025, 12:30
Official
Hi Rowena
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RC
Rowena C's updateReviewer Update
18 Sept 2025, 13:31That is an absolute lie, please retrieve my call made on the 1st September 2025 when I upgraded to the Loop. I gave specific instructions to cancel the two old rooters and replace both with the Loop. The sales agent I spoke to quote me an amount of R117 per rooter to upgrade/cancelation which I paid same day. I was specific in saying my billing date to remain the same. I did not agree to be billed on the 15th of the month. I was advised to unplug the old rooters and only use the Loop so that I only pay for the two Loop rooters. All this can be verified on the call.
RC
Rowena C's update18 Sept 2025, 13:31
Reviewer Update
That is an absolute lie, please retrieve my call made on the 1st September 2025 when I upgraded to the Loop. I gave specific instructions to cancel the two old rooters and replace both with the Loop. The sales agent I spoke to quote me an amount of R117 per rooter to upgrade/cancelation which I paid same day. I was specific in saying my billing date to remain the same. I did not agree to be billed on the 15th of the month. I was advised to unplug the old rooters and only use the Loop so that I only pay for the two Loop rooters. All this can be verified on the call.
RC
Rowena C's updateReviewer Update
18 Sept 2025, 14:22In your previous response you confirmed I have two active accounts. Why is it that you asking for my personal information now? Based on what or where did you get your information from if you asking me for my personal information. How accurate is the response you provided? Your service is extremely poor.
Please get someone with authority and integrity to call me with a solution and answers
Please get someone with authority and integrity to call me with a solution and answers
RC
Rowena C's update18 Sept 2025, 14:22
Reviewer Update
In your previous response you confirmed I have two active accounts. Why is it that you asking for my personal information now? Based on what or where did you get your information from if you asking me for my personal information. How accurate is the response you provided? Your service is extremely poor.
Please get someone with authority and integrity to call me with a solution and answers
Please get someone with authority and integrity to call me with a solution and answers
RC
Rowena C's updateReviewer Update
19 Sept 2025, 15:36I still have not received any feedback regarding my issue with my billing.
Please can a manager call me to resolve my issues or I'll have to escalate this matter to a higher level
Please can a manager call me to resolve my issues or I'll have to escalate this matter to a higher level
RC
Rowena C's update19 Sept 2025, 15:36
Reviewer Update
I still have not received any feedback regarding my issue with my billing.
Please can a manager call me to resolve my issues or I'll have to escalate this matter to a higher level
Please can a manager call me to resolve my issues or I'll have to escalate this matter to a higher level
RC
Rowena C's updateReviewer Update
19 Sept 2025, 17:07You want me to confirm confidential details on a public platform????????
Can you not call me and I'll gladly give you all the information you need. Is it too difficult for you to make a call?
Give me your name and number and I'll call you seeing that you can't call me.
Can you not call me and I'll gladly give you all the information you need. Is it too difficult for you to make a call?
Give me your name and number and I'll call you seeing that you can't call me.
RC
Rowena C's update19 Sept 2025, 17:07
Reviewer Update
You want me to confirm confidential details on a public platform????????
Can you not call me and I'll gladly give you all the information you need. Is it too difficult for you to make a call?
Give me your name and number and I'll call you seeing that you can't call me.
Can you not call me and I'll gladly give you all the information you need. Is it too difficult for you to make a call?
Give me your name and number and I'll call you seeing that you can't call me.