HORRIFIC CUSTOMER SERVICE

I have contacted their customer support multiple times and still nobody including both MANAGERS ( George Birdas & Aadila Pillay ) were able to assist me. One of the managers ( Aadila Pillay ) even made false promises to pacify me, which is totally ********* and unprofessional for someone in her position. When speaking to a manager nobody wants to hear "i have to speak to someone higher up" or "I'll get back to you." why are they put in that position is they are not able to assist?. I have been trying to resolve my issues with billing for well over a month now, every time i call customer support its the same story. I find it ridiculous as i am using my airtime (which i'm not being compensated for) to sit on a 1 hour call with and assistant who does not even help me in any way.