Horrid service

I am livid! After several prompts from Rain to upgrade to their Rain One product I was charged double in February 2024. Nowhere on the SMS prompts does it say that when you upgrade you actually choose an additional product and will pay for both. In fact, it actually tells you that you wont pay anything additional when you upgrade. I have now logged several support tickets, not one has been answered. I have phoned twice and was placed on hold for so long that their telephone system actually cut me off. I want my money to be refunded and I am absolutely appalled at the service Rain is offering at present!