1 reviews | Active since Nov 2023
Horrible support from RAIN
I purchased the Rain One package which includes a 5G router + sim and 2 4G sim cards with 100 free minutes, 100 free sms and 2 GB of data. The sales person told me my area is covered for 5G. However, upon receiving the router I could barely get 1.5Mbps at any given time no matter where I put the router. I requested to cancel on 24 November 2023, they advised they are unable to cancel due to a system issue. They will get back to me. Today is the 29 November 2023, no response at all. I am unable to get through to them telephonically either. The router was collected from me over 2 weeks ago and I haven't used it in over a month. Every time I respond to the support email, I get an automatic response, but nothing gets done. All I want is this cancelled. I don't want to be debited on the 1 December 2023 for something I don't have and due to your staff's incompetence.
Hi Anbin,
Thank you for contacting rain support.
As discussed, payment has been received and I have escalated to the relevant team requesting cancellation as it failed when I tried to do it on my side.
Cancellation request 11/24/2023
Cheers
rain South Africa
Reference Number: ***7
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Thank you. I see no debit order ran so I trust it has been cancelled accordingly.
Honestly, I've used Rain in the past and had no issues. However, your salesperson assured me I was covered and that was not true. Anyways, it's water under the bridge. I am happy with this outcome and would still recommend Rain to future customers. Thank you and take care.
Thank you. I see no debit order ran so I trust it has been cancelled accordingly.
Honestly, I've used Rain in the past and had no issues. However, your salesperson assured me I was covered and that was not true. Anyways, it's water under the bridge. I am happy with this outcome and would still recommend Rain to future customers. Thank you and take care.
We're glad to have provided you with a positive experience. Should you have any questions or require any assistance please do not hesitate to reach out to us on any of our social media platforms.
Thank you,
rain.
We're glad to have provided you with a positive experience. Should you have any questions or require any assistance please do not hesitate to reach out to us on any of our social media platforms.
Thank you,
rain.