Horrible signal, horrible customer service.

After experiencing horribly low connection speeds, I lodged a complaint with rain. This was somewhere around the end of May. I must have missed the feedback, because I suddenly got an email saying I must rate their service. I sent my complaint again, and a lovely lady named Nteseng Soaratlhe got back to me. She helped me through a ton of steps, but nothing worked to improve my speed. She then escalated my problem to their networks department on the 6th of June. I have been waiting since then to hear from rain. I sent them numerous tweets, and the only responses I received back was to be patient. Only a few days ago did they ask for my details. They then told me that the tower nearest to me has high utilization on it, and the other tower is too far for proper signal. And that's why my signal is bad. Then I was told that my query was escalated to the networks department. This is ridiculous. I work online, I support my whole family because no-one else has work. I have to support my two children as well. I can't even load Google, nevermind the files I need to do my work. I fall properly within the range showed on their website, yet my signal doesn't go above 100kb/s. They advertised that my signal would be strong, I am paying almost R500 per month for a service that I can barely use! I really do not recommend rain, and I would strongly suggest to anyone who wants to join rain, ask around first in your area, make sure you have the actual advertised speeds.