KM
Katlego M
1 reviews | Active since Aug 2021
02 May 2023, 15:19
Horrible services from Rain
I'm really not happy with the treatment received from Rain. I've escalated it to them that my router is not working. This was in March 2023. I was informed that their IT/support Department will get back to me. Were in May 2023 and have so many reference numbers and I'm the one who keeps following with them. The level of disrespect is unmatched, based on the fact that is paid services.
When they want payment, they sure know how to make contact with you. Just not when you need them. Post support sale.
To make it worse, they now run their Call Centre in India. Those Agents, cannot even hear me. I kept having to repeat myself.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 May 2023, 15:29Hi Katlego.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 May 2023, 15:29
Official
Hi Katlego.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
KM
Katlego M's updateReviewer Update
03 May 2023, 11:06Post paid, I had no access to the internet access since March 2023.
How can I be billed for April 2023 for a service that's not active?
Reference No: 706603 given to me in March 2023, when I brought to your attention that I have no access not even the limited access. (NOTHING AT ALL).
How can I be billed for April 2023 for a service that's not active?
Reference No: 706603 given to me in March 2023, when I brought to your attention that I have no access not even the limited access. (NOTHING AT ALL).
KM
Katlego M's update03 May 2023, 11:06
Reviewer Update
Post paid, I had no access to the internet access since March 2023.
How can I be billed for April 2023 for a service that's not active?
Reference No: 706603 given to me in March 2023, when I brought to your attention that I have no access not even the limited access. (NOTHING AT ALL).
How can I be billed for April 2023 for a service that's not active?
Reference No: 706603 given to me in March 2023, when I brought to your attention that I have no access not even the limited access. (NOTHING AT ALL).
KM
Katlego M's updateReviewer Update
03 May 2023, 11:09Rain, you're ******. Why is no one getting back to me regarding this reference No: 706603?
SINCE MARCH 2023 I'VE BROUGHT TO YOUR ATTENTION THAT I HAVE NO ACCESS SINCE MARCH 20231!!!
SINCE MARCH 2023 I'VE BROUGHT TO YOUR ATTENTION THAT I HAVE NO ACCESS SINCE MARCH 20231!!!
KM
Katlego M's update03 May 2023, 11:09
Reviewer Update
Rain, you're ******. Why is no one getting back to me regarding this reference No: 706603?
SINCE MARCH 2023 I'VE BROUGHT TO YOUR ATTENTION THAT I HAVE NO ACCESS SINCE MARCH 20231!!!
SINCE MARCH 2023 I'VE BROUGHT TO YOUR ATTENTION THAT I HAVE NO ACCESS SINCE MARCH 20231!!!
KM
Katlego M's updateReviewer Update
03 May 2023, 11:15I've paid for my services on 27/04/2023 an amount of R529. On 02/05/2023 I'm told that I have an outstanding bill of R529 again!!! that means I'm to pay a total amount of R1058.
This is daylight *******.
Person who's reading this review.
Just know that Rain, are creating unnecessary bills and forcing us to pay without any justification.
I told their Indian operated Call Centre Agent (Where I have to constantly repeat myself), in March 2023 that I have no access to their internet. In may 2023. Still no response or assistance.
Yet I'm told that I owe double the amount!!!
This is daylight *******.
Person who's reading this review.
Just know that Rain, are creating unnecessary bills and forcing us to pay without any justification.
I told their Indian operated Call Centre Agent (Where I have to constantly repeat myself), in March 2023 that I have no access to their internet. In may 2023. Still no response or assistance.
Yet I'm told that I owe double the amount!!!
KM
Katlego M's update03 May 2023, 11:15
Reviewer Update
I've paid for my services on 27/04/2023 an amount of R529. On 02/05/2023 I'm told that I have an outstanding bill of R529 again!!! that means I'm to pay a total amount of R1058.
This is daylight *******.
Person who's reading this review.
Just know that Rain, are creating unnecessary bills and forcing us to pay without any justification.
I told their Indian operated Call Centre Agent (Where I have to constantly repeat myself), in March 2023 that I have no access to their internet. In may 2023. Still no response or assistance.
Yet I'm told that I owe double the amount!!!
This is daylight *******.
Person who's reading this review.
Just know that Rain, are creating unnecessary bills and forcing us to pay without any justification.
I told their Indian operated Call Centre Agent (Where I have to constantly repeat myself), in March 2023 that I have no access to their internet. In may 2023. Still no response or assistance.
Yet I'm told that I owe double the amount!!!
KM
Katlego M's updateReviewer Update
03 May 2023, 11:26Don't lie man. I've told you and sent print screens, this to show that I have no limited access to you're network. Nothing at all.
During the entire day.
That's why I didn't pay my Rain account. I don't want to do anything that involves Rain.
Please cancel my Rain account. I'm now with MTN. A network that know what they're doing.
Send someone to come and fetch your useless router.
During the entire day.
That's why I didn't pay my Rain account. I don't want to do anything that involves Rain.
Please cancel my Rain account. I'm now with MTN. A network that know what they're doing.
Send someone to come and fetch your useless router.
KM
Katlego M's update03 May 2023, 11:26
Reviewer Update
Don't lie man. I've told you and sent print screens, this to show that I have no limited access to you're network. Nothing at all.
During the entire day.
That's why I didn't pay my Rain account. I don't want to do anything that involves Rain.
Please cancel my Rain account. I'm now with MTN. A network that know what they're doing.
Send someone to come and fetch your useless router.
During the entire day.
That's why I didn't pay my Rain account. I don't want to do anything that involves Rain.
Please cancel my Rain account. I'm now with MTN. A network that know what they're doing.
Send someone to come and fetch your useless router.