Horrible Service...call me ***

I have been trying to call Rain a million times with no success, I have complained about my billing where I paid the subscription on the 21st of May 2025 then they disconnected their service on the 1st of June 2025, I had to pay again the full subscription. No one got back to me regarding this complaint meaning even Hello Peter doesn't shake them. Now I have upgraded my rooter even after this horrible experience with the...and they again did me dirty. Just when I was about to pay my updated my subscription I noticed they billed me over R1200. I called a d I was told I am paying for two services as the other consultant did not cancel the other one..how on earth can someone be paying for the same service twice in this economy. I am so frustrated with Rain...I'm sure the ombudsman would like to hear this complaint. I need this sorted out without them disconnecting my wifi. Can someone with higher authority handle this matter ASAP