Horrible service to long loyal clients

I would like to share my disappointing experience with rqin here on hello peter. I am paying 590 per month for a subscription I NO LONGER WANT TO MAKE USE OF. I contacted their consultants this past Saturday, 27 Jan to inform then my rooter got ****** during a burglary, they advised that it would cost R4000 to replace that rooter as its their property, then I may cancel...well this is not the case as ive pleaded with them in last year september to cancel my wifi and they never did instead continued their monthly debit order without my consent. Good news for rain, I got your rooter back it was returned to me so i would like to ask you here to please cancel and collect your rooter as per policy like the clients explained ( this was never made clear to me when i forst sighned up) I am waisting money i dont have to make calls to rude agents who cant cancel my subscribtion