Horrible Service that seems impossible to resolve….

I had issues with billing dates since September 2023. It’s been a constant cry to rain to debit my account on the 1st of every month but that seems impossible for them to do.In March of 2024, I requested to cancel my subscription but they told me that if I retract my cancellation I will get a months free on them. I then payed an amount of R1088 and I got reconnected. One of their agents called me and promised that they will resolve the billing issue and it wont be a struggle again.Since I was promised a months free on them, I assumed that I won’t have to pay for the month of May, and I didn’t even get debited on the 1st. Fast forward to the 15th of May, I receive a text to say my payment is behind and I’ll get disconnected, I go to My rain profile, it says my payment is only due on the 1st of June, but when I got home yesterday 20 May, I found that I’ve been disconnected, I check my profile, the payment date has changed to 25 May. Now I know going forward that this matter will never get resolved because the agents will tell me something different, but one is better off not using this network at all.