jS
jerome S
1 reviews | Active since Apr 2016
30 Jan 2026, 13:49
HORRIBLE SERVICE OVER IN SOUTH AFRICA
In my entire life I've never received bad service like i have with rain.
Last used their router Oct 2025 and they continued billing.
More than 3 consultants I've requested them to check where the balance comes from cause i haven't used their services in month.
The consultant who just called me today: 1. Didn't read their notes on the system prior telling 2. She was arrogant and rude lying that someone has explained the charges to me whilst no one called after i raised a complaint. I have told them on numerous occasion that i do not want their services anymore instead they send me SMS"s and calling me to pay for something i don't even know.
I believe three's lots of customers who had the same experience with this company and its about high time we escalate this to the National credit regulator who must intervene.
Your compotators are very efficient and know what they are doing
I wouldn't recommend anyone to use your services at all.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
30 Jan 2026, 14:42Hi Jerome
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 Jan 2026, 14:42
Official
Hi Jerome
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
jS
jerome S's updateReviewer Update
30 Jan 2026, 14:56Good Day
1. your online platform does not allow me to request a cancellation because according to your record i am owing which is pure lies.
2. i have been using your what's app channel requesting someone to check when last i used your services cause i haven't since from October 2025 and was told the billing team will initiate the cancellation & adjustments on the account.
3. your consultants awl's lie, on the 27/01 spoke to one consultant who opened case ***4 and promised that your billing department will call .
To date one has called, up until today where I'm getting a call from your rude consultant who claims someone has called.
So, all i need here is:
1. Stop submitting your debit order on my account
2. Stop sending me message on account begging me to use your services
3. Provide evidence of my usage from Nov 2025 to date as I have indicated your router is even off if you want you can come collect it.
4. I need this resolve by COB and get an updated account with confirmation that cancellation has been concluded
1. your online platform does not allow me to request a cancellation because according to your record i am owing which is pure lies.
2. i have been using your what's app channel requesting someone to check when last i used your services cause i haven't since from October 2025 and was told the billing team will initiate the cancellation & adjustments on the account.
3. your consultants awl's lie, on the 27/01 spoke to one consultant who opened case ***4 and promised that your billing department will call .
To date one has called, up until today where I'm getting a call from your rude consultant who claims someone has called.
So, all i need here is:
1. Stop submitting your debit order on my account
2. Stop sending me message on account begging me to use your services
3. Provide evidence of my usage from Nov 2025 to date as I have indicated your router is even off if you want you can come collect it.
4. I need this resolve by COB and get an updated account with confirmation that cancellation has been concluded
jS
jerome S's update30 Jan 2026, 14:56
Reviewer Update
Good Day
1. your online platform does not allow me to request a cancellation because according to your record i am owing which is pure lies.
2. i have been using your what's app channel requesting someone to check when last i used your services cause i haven't since from October 2025 and was told the billing team will initiate the cancellation & adjustments on the account.
3. your consultants awl's lie, on the 27/01 spoke to one consultant who opened case ***4 and promised that your billing department will call .
To date one has called, up until today where I'm getting a call from your rude consultant who claims someone has called.
So, all i need here is:
1. Stop submitting your debit order on my account
2. Stop sending me message on account begging me to use your services
3. Provide evidence of my usage from Nov 2025 to date as I have indicated your router is even off if you want you can come collect it.
4. I need this resolve by COB and get an updated account with confirmation that cancellation has been concluded
1. your online platform does not allow me to request a cancellation because according to your record i am owing which is pure lies.
2. i have been using your what's app channel requesting someone to check when last i used your services cause i haven't since from October 2025 and was told the billing team will initiate the cancellation & adjustments on the account.
3. your consultants awl's lie, on the 27/01 spoke to one consultant who opened case ***4 and promised that your billing department will call .
To date one has called, up until today where I'm getting a call from your rude consultant who claims someone has called.
So, all i need here is:
1. Stop submitting your debit order on my account
2. Stop sending me message on account begging me to use your services
3. Provide evidence of my usage from Nov 2025 to date as I have indicated your router is even off if you want you can come collect it.
4. I need this resolve by COB and get an updated account with confirmation that cancellation has been concluded
jS
jerome S's updateReviewer Update
30 Jan 2026, 16:08Good Day
Im not sure what investigation yu have conducted.
Have you checked who called me to assist with the cancellation which i requested via your what app channel. How do you expect me to request a cancellation whilst your system does not allow me to do so.
I will not pay for something I've never used whilst I've communicated utilizing your platform that i don't want your services anymore.
Should i still receive any messages or call or debit orders on my account will initiate legal actions.
Im not sure what investigation yu have conducted.
Have you checked who called me to assist with the cancellation which i requested via your what app channel. How do you expect me to request a cancellation whilst your system does not allow me to do so.
I will not pay for something I've never used whilst I've communicated utilizing your platform that i don't want your services anymore.
Should i still receive any messages or call or debit orders on my account will initiate legal actions.
jS
jerome S's update30 Jan 2026, 16:08
Reviewer Update
Good Day
Im not sure what investigation yu have conducted.
Have you checked who called me to assist with the cancellation which i requested via your what app channel. How do you expect me to request a cancellation whilst your system does not allow me to do so.
I will not pay for something I've never used whilst I've communicated utilizing your platform that i don't want your services anymore.
Should i still receive any messages or call or debit orders on my account will initiate legal actions.
Im not sure what investigation yu have conducted.
Have you checked who called me to assist with the cancellation which i requested via your what app channel. How do you expect me to request a cancellation whilst your system does not allow me to do so.
I will not pay for something I've never used whilst I've communicated utilizing your platform that i don't want your services anymore.
Should i still receive any messages or call or debit orders on my account will initiate legal actions.
jS
jerome S's updateReviewer Update
30 Jan 2026, 17:17Like i said.
I will not pay anything that i haven't use, long ago i requested this on your what's app channel as i have no being able to cancel on your web.
I will not pay anything that i haven't use, long ago i requested this on your what's app channel as i have no being able to cancel on your web.
jS
jerome S's update30 Jan 2026, 17:17
Reviewer Update
Like i said.
I will not pay anything that i haven't use, long ago i requested this on your what's app channel as i have no being able to cancel on your web.
I will not pay anything that i haven't use, long ago i requested this on your what's app channel as i have no being able to cancel on your web.