AB
Andre B
1 reviews | Active since Dec 2019
16 Jun 2025, 12:07
Horrible service - No connectivity - Cannot Cancel - Still takes money
I have been emailing this company and logging complaints about connectivity issues since December 2024. With absolutely no response. My connectivity has been at about 30% since December and I know I am not the only one. They keep on Billing me and they do NOTHING to fix the problem. Tried to cancel now and their online platform does not allow me and their call center just says they will escalate the matter. They will however not hesitate to put through another Bill and will not consider to refund me in any manner for 6 months of POOR service. They should be closed down now as I suspect they cannot handle their volumes and are now pocketing as much as they can before they go into business rescue. Stay away!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
16 Jun 2025, 12:09Hey Andre B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply16 Jun 2025, 12:09
Official
Hey Andre B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
AB
Andre B's updateReviewer Update
16 Jun 2025, 12:21I have heard that before. You wont do anything to assist. Unless you refund me for the last 6 months you can keep your apology. And cancel my contract, I still have not received any confirmation email that this has been done.
AB
Andre B's update16 Jun 2025, 12:21
Reviewer Update
I have heard that before. You wont do anything to assist. Unless you refund me for the last 6 months you can keep your apology. And cancel my contract, I still have not received any confirmation email that this has been done.
AB
Andre B's updateReviewer Update
16 Jun 2025, 13:42What do you want to collect? My simcard... You did not supply a device, how do you no know this. Its not a device issue in any case, your ability to supply connectivity in SA is failing and you are not fixing the problem. I am not the only one, go an check all your complaints and assist people.
Process my cancellation immediately and send me a confirmation email, and while you are at it ensure that you do not bill me again for June and refund me for the May.
Process my cancellation immediately and send me a confirmation email, and while you are at it ensure that you do not bill me again for June and refund me for the May.
AB
Andre B's update16 Jun 2025, 13:42
Reviewer Update
What do you want to collect? My simcard... You did not supply a device, how do you no know this. Its not a device issue in any case, your ability to supply connectivity in SA is failing and you are not fixing the problem. I am not the only one, go an check all your complaints and assist people.
Process my cancellation immediately and send me a confirmation email, and while you are at it ensure that you do not bill me again for June and refund me for the May.
Process my cancellation immediately and send me a confirmation email, and while you are at it ensure that you do not bill me again for June and refund me for the May.