PG
Prince G
1 reviews | Active since Feb 2018
28 May 2024, 13:05
HORRIBLE SERVICE MAN ***
After 4 years of using their unlimited 5G l was advised to cancel the contract by one of their consultants because the reason the connection speeds are dipping to below 10mbps after 16:00 since last Thursday are caused by the location where l stay..But Somehow during the day l can easily get over 100mbps. The router is mounted and hasn't moved in 4 years and somehow a issue that started last Thursday is caused by the location where l have been staying for the past 4 years and using the router ...WOOOOOW
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
28 May 2024, 13:18Hi Prince Gumede,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply28 May 2024, 13:18
Official
Hi Prince Gumede,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
PG
Prince G's updateReviewer Update
28 May 2024, 17:22Thank you for the feedback l will wait for your towers to be fixed then
PG
Prince G's update28 May 2024, 17:22
Reviewer Update
Thank you for the feedback l will wait for your towers to be fixed then
PG
Prince G's updateReviewer Update
01 Jun 2024, 12:08Issue hasn't been fixed still........
PG
Prince G's update01 Jun 2024, 12:08
Reviewer Update
Issue hasn't been fixed still........
PG
Prince G's updateReviewer Update
01 Jun 2024, 12:09How long should l have to wait for this issue to be fixed ?
PG
Prince G's update01 Jun 2024, 12:09
Reviewer Update
How long should l have to wait for this issue to be fixed ?
PG
Prince G's updateReviewer Update
01 Jun 2024, 15:05The device is mounted outside!!! You said sending a technician will be pointless since the issue is with the towers in the area . Now l have to move the device after you only refreshed the connection but you still didn't fix the issues with the tower .....*** RAIN
PG
Prince G's update01 Jun 2024, 15:05
Reviewer Update
The device is mounted outside!!! You said sending a technician will be pointless since the issue is with the towers in the area . Now l have to move the device after you only refreshed the connection but you still didn't fix the issues with the tower .....*** RAIN