HORRIBLE SERVICE, I WANT MY MONEY BACK

I requested for a cancellation on the 26 of December 2025 and got an email that my requested was received and processed. To my surprise my account was debited on the 1st of February 2026. I called to follow up and I was told the account is still active even though I had asked for a cancellation. I was told that the account has now been cancelled and my refund will be processed. Till today I have not received my refund and I have to keep following up and I have been taken from pillar to post by a mistake that they did on their side. Their service is so disgusting, their is no escalation channel, their consultants keep saying the same thing over and over.