Horrible service from Rain.co.za

Over 12 months ago, I got on the Rain network and was really happy with their service and connection. As covid pandemic affected everyone and companies started considering that their staff work from home, I had confidence in Rain network and didn't switch to any other network provider. Fast forward to March 2021 where I was confident enough to upgrade my package from 19 hour unlimited data, to 5G sim and router.

That was a bad decision, as the 5G network did not work properly, I couldn't get a stable connection for more than 10 to 30 minutes. I finally reached out to Rain support, but my connectivity issues never improved, to a point I decided to cancel the 5G network sim I had with Rain. I reach out to Rain support on 25 April 2021, to cancel my 5G sim (request ticket number ***). To which I recieved a return communication asking for a reason for cancelation and my address, where Rain couriers can come and fetch the 5G router. I provided the reason and my address.

Rain support consultant (Mbalenhle.G) who was assisting me, confirmed that they'll escalate for cancelation and send someone to come collect the router. I believed this person that the sim will be canceled and router collected. They never came to collect the router.

Fast forward to 01 June 2021, to my surprise, I got billed for the 5G sim that was supposed to have been canceled.

I've reached out to Rain support, but they are not giving me feedback on refunding my money. They focus only on canceling the sim.

Rain service has been horrible beyond the word!

I'm still waiting on confirmation of my refund...