Horrible Service From Rain Network Provider

Been experiencing horrible network issues since mid December of 2023 from Rain. (Mind you in December 2023, we hardly had loadshedding). More so, when I called their Call Centre on ***. There was a voice over/prompt saying there's a network tower that's off in my area. This went on for about 2 weeks.

On January 2024, I requested a cancellation from Rain. Only to be contacted by their Retentions Agent. Who assured me of a device swap and offered me a 50% discount off my bill/invoice. This very same person, promised to follow up with me. To see whether I was assisted or not. it's now 02/02/2024, I'm still waiting for that follow up call, the device swap and 50% discount.

Seems client services is a big ask in South Africa. Especially for paid services.