1 reviews | Active since Nov 2021
Horrible service from Rain
I have been without internet connection for 3 days now. I called support at least 10 times,the time they keep customers on hold is totally unacceptable, youd swear they think it's a toll free number, but if you call sales they answer immediately.
I'm unhappy with the service from Rain, since weekend I cannot connect to the internet, I work from home and I need internet 24/7, I had to buy mobile data just to try and get some work done while calling them, during the weekend I called them at least 10 times,I was on hold for more than 20 minutes each time I called and still not get through. Today (Monday) I already called 3 times but still my internet is not fixed after spending total of more than an hour on the phone, their agents seem not to have any clue about Rain services. I tried to fill in a ticket on their website and the response I got was a suggestion that I move my phone close to the window. This is really frustrating, the reason we pay for the service is because we need it. Trust me if I had an option I just dump the service.
Dear Rain please stop toying with our livelihoods.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
- I already did all of that multiple times
- I already did all of that multiple times
3 to 5 working days? How am I suppose to work in the meantime? I have spent so much trying to fix this issue because I need internet to work, now you're informing me about a simswap that is already processed, in the end that's gonna be a minimum of 6 days with no internet which by the way I'll be charged full amount at the end of the month even after that affected my work.
3 to 5 working days? How am I suppose to work in the meantime? I have spent so much trying to fix this issue because I need internet to work, now you're informing me about a simswap that is already processed, in the end that's gonna be a minimum of 6 days with no internet which by the way I'll be charged full amount at the end of the month even after that affected my work.