Horrible service from Rain

On the 31st of March and 1st of April 2025 I called rain to cancel my subscription and was sent a reference for the cancellation. On the 1st of May 2025 my account was debited despite having requested for a cancellation.

I called again to enquire why my account was debited and request For an immoderate cancellation which was not adhered to by the rain agent I spoke to. On the 1st of June 2025 my account was debited again despite several request to cancel my subscription.

I called again on the 1st of June out of frustration and disappointment due to my account being debited without my concern. I received an email on the 2nd of June 2025 confirming that a refund will be paid into my account.

To date I have not received my refund and I have called rain more than 7 times enquiring on the delayed refund and have not receive any valid explanation from anyone. I have used more than R200.00 on airtime calling to ask about the refund and this is unacceptable and unfair for a paying customer.

I have received empty promises from your agents promising that they will call me back but to date not a single agent nor manager from rain has called me. have also called on the 9th, 18th and 23 June 2025 and I spoke to an agent today who was very rude and not so interested in assisting me in any way. I am very disappointing with the horrible service I received in the past few months from rain and will be escalating this complaint to the ombudsman.