Horrible service from Rain

Item: Rain
Rating: 1
Author: Phumeza M

Poor is an understatement when it comes to the service am getting from Rain. They deducted money from my account after cancelling their services(due to poor service) then the cut off my WiFi. Tried to call them,had to wait for over 10 Min before getting assistance. They promised to get back to me as soon as possible,it's a 6th day still waiting for them. I WANT MY MONEY BACK!!!

Helpful (0)

Replies (3)

Rain's replyOfficial

12 Aug 2024, 16:12

Hi Phumeza M,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.

Rain's reply12 Aug 2024, 16:12

Official

Hi Phumeza M,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.

Phumeza M's updateReviewer Update

12 Aug 2024, 17:37

So I had to write here so you can respond,ohh wow. The consultant I spoke to(Luyanda) did not explain,he just told me he can see see my payment and should wait for a call. But how can I have an outstanding balance if I paid on the 20th of July and you cancelled my WiFi on the 31st? When I cancelled the pop up message stated that am covered until the 20th of August that is why am complaining. If you deducted money and cancelled the WiFi then I don't owe you. Please see that someone calls me .

Phumeza M's update12 Aug 2024, 17:37

Reviewer Update

Phumeza M's updateReviewer Update

12 Aug 2024, 17:38

I paid and did not use your services for the month of August.

Phumeza M's update12 Aug 2024, 17:38

Reviewer Update

I paid and did not use your services for the month of August.