KM
Khaya M
1 reviews | Active since Oct 2014
17 Oct 2022, 08:59
HORRIBLE SERVICE FROM RAIN
The most horrible service I've received from rain for the past three weeks or so. My network has been unstable for about three weeks now and the past week it wasn't working at all. Despite me logging a ticket and also contacting them on twitter they would only say take out the sim card and put it back in then the network is freshed for 1 hour and down again. Such a rediculous horrible service I would never recommend to anyone. Their so called "upgraded" flippin 5G is rediculous you better also buy your normal Vodacom Data
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
18 Oct 2022, 11:35Hi Khaya
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply18 Oct 2022, 11:35
Official
Hi Khaya
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
KM
Khaya M's updateReviewer Update
19 Oct 2022, 09:06What is the possible estimated restoration time are we expecting? It's been a week without internet. Will this be calculated in my invoice that I basically need to buy data everyday?
KM
Khaya M's update19 Oct 2022, 09:06
Reviewer Update
What is the possible estimated restoration time are we expecting? It's been a week without internet. Will this be calculated in my invoice that I basically need to buy data everyday?
KM
Khaya M's updateReviewer Update
21 Oct 2022, 11:33Hi You still don't have an ETA on this issue?
KM
Khaya M's update21 Oct 2022, 11:33
Reviewer Update
Hi You still don't have an ETA on this issue?
KM
Khaya M's updateReviewer Update
24 Oct 2022, 11:29Hi. I'm still waiting and without the internet.
KM
Khaya M's update24 Oct 2022, 11:29
Reviewer Update
Hi. I'm still waiting and without the internet.
Rain's replyOfficial
24 Oct 2022, 11:41Our techs currently working on site.
Rain's reply24 Oct 2022, 11:41
Official
Our techs currently working on site.
KM
Khaya M's updateReviewer Update
24 Oct 2022, 11:59Guys I am a technician myself. You never undertake work not knowing if will take 2hr 2 days or 2yrs you always have an idea how long that job will take you. You can't be telling me there are technicians on site for more than 3 weeks and they don't know when will they finish. Is it a part missing, are they starting a whole new infrastructure? I feel like that should be connected to me and I shouldn't be taken for a fool. In this instance I'm your fool. Even you know that is not correct.
KM
Khaya M's update24 Oct 2022, 11:59
Reviewer Update
Guys I am a technician myself. You never undertake work not knowing if will take 2hr 2 days or 2yrs you always have an idea how long that job will take you. You can't be telling me there are technicians on site for more than 3 weeks and they don't know when will they finish. Is it a part missing, are they starting a whole new infrastructure? I feel like that should be connected to me and I shouldn't be taken for a fool. In this instance I'm your fool. Even you know that is not correct.
KM
Khaya M's updateReviewer Update
26 Oct 2022, 10:16Hi
Can you please clear with your accounts team that I won't be able to pay full invoice of R699 as they have sent to me because I haven't had internet for about a month now. So I won't pay for air service, Even now I do not have internet services in my house and according to rain they don't know when will this be fixed. It might be a week a month or a whole year. So please communicate this with your accounts
Can you please clear with your accounts team that I won't be able to pay full invoice of R699 as they have sent to me because I haven't had internet for about a month now. So I won't pay for air service, Even now I do not have internet services in my house and according to rain they don't know when will this be fixed. It might be a week a month or a whole year. So please communicate this with your accounts
KM
Khaya M's update26 Oct 2022, 10:16
Reviewer Update
Hi
Can you please clear with your accounts team that I won't be able to pay full invoice of R699 as they have sent to me because I haven't had internet for about a month now. So I won't pay for air service, Even now I do not have internet services in my house and according to rain they don't know when will this be fixed. It might be a week a month or a whole year. So please communicate this with your accounts
Can you please clear with your accounts team that I won't be able to pay full invoice of R699 as they have sent to me because I haven't had internet for about a month now. So I won't pay for air service, Even now I do not have internet services in my house and according to rain they don't know when will this be fixed. It might be a week a month or a whole year. So please communicate this with your accounts