Horrible service

I canceled my subscription on the 7th of April but they are still charging me. I called their call center and the agent said they are charging me for April service on the first of May, i then explained to them that I paid Rain in advance because the day they activated the Sim card they debited my account. Which means I pay them before I use their services. To this the agent hung up on me.

I called again and I picked the billing option but the person who answered said they are a technician and will request the billing team to call me. They never did.

I had to cancel rain cause I had no internet for over a week and I kept calling but no one knew how to resolve the issue. Now they took my money for no reason. It takes forever for Rain to answer calls and when they do answer, they don't know how to help you