YM
Yolanda M
1 reviews | Active since Jul 2020
07 Oct 2025, 12:41
Horrible service ever
If I could rate them Zero I would. I paid for the month to month internet after the payment the internet went dead so after a week that they could not resolve the matter I asked for my refund and that they collect their router which they agreed to on the 9th of August they received their router but it is up to today I am still awaiting my refund.
On the 11th of September I was told that the refund will reflect in 7-14 days but nothing came through.
Today - I am being told that no refund was done and I must be patient and wait foe their call regarding this matter.
Horrible service ever - I would never recommend them to anyone
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
07 Oct 2025, 12:44Hi Yolanda
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply07 Oct 2025, 12:44
Official
Hi Yolanda
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
YM
Yolanda M's updateReviewer Update
07 Oct 2025, 12:45I have been way too patient with you. I endured your unstable internet for months now this.
YM
Yolanda M's update07 Oct 2025, 12:45
Reviewer Update
I have been way too patient with you. I endured your unstable internet for months now this.
YM
Yolanda M's updateReviewer Update
07 Oct 2025, 12:46What details?
YM
Yolanda M's update07 Oct 2025, 12:46
Reviewer Update
What details?
YM
Yolanda M's updateReviewer Update
07 Oct 2025, 12:52??
YM
Yolanda M's update07 Oct 2025, 12:52
Reviewer Update
??
YM
Yolanda M's updateReviewer Update
07 Oct 2025, 13:15Details supp****. Any feedback?
YM
Yolanda M's update07 Oct 2025, 13:15
Reviewer Update
Details supp****. Any feedback?
YM
Yolanda M's updateReviewer Update
07 Oct 2025, 17:38Have you checked your system as all calls were logged.
YM
Yolanda M's update07 Oct 2025, 17:38
Reviewer Update
Have you checked your system as all calls were logged.
YM
Yolanda M's updateReviewer Update
08 Oct 2025, 17:54The network had stopped working August 24th and that was reported so the debit order went through August 25th still we had no network so what do you mean there’s no credit due. I was paying in advance and I paid for services that I did not use.
I want my money. How do you justify me having to pay for the monthly of September that I was not going to have internet and yet it was due to your internet being down?
I want my money. How do you justify me having to pay for the monthly of September that I was not going to have internet and yet it was due to your internet being down?
YM
Yolanda M's update08 Oct 2025, 17:54
Reviewer Update
The network had stopped working August 24th and that was reported so the debit order went through August 25th still we had no network so what do you mean there’s no credit due. I was paying in advance and I paid for services that I did not use.
I want my money. How do you justify me having to pay for the monthly of September that I was not going to have internet and yet it was due to your internet being down?
I want my money. How do you justify me having to pay for the monthly of September that I was not going to have internet and yet it was due to your internet being down?
YM
Yolanda M's updateReviewer Update
08 Oct 2025, 17:57Rain’s reply
08 Oct 2025 at 12:06
Hi Yolanda
We see that the cancellation was final in August
As per the cancellation date, there is no refund due
Kindly advise what month the network had stopped so we may
look into it
Regards
Rain
The reason for cancellation was that your network was down and I was not willing to pay for services that I am not getting. Every month that I had you device there was a 3 day period where I would struggle with internet and get no assistance from your support team so I need my refund as I can not have paid for services that I never received
We see that the cancellation was final in August
As per the cancellation date, there is no refund due
Kindly advise what month the network had stopped so we may
look into it
Regards
Rain
The reason for cancellation was that your network was down and I was not willing to pay for services that I am not getting. Every month that I had you device there was a 3 day period where I would struggle with internet and get no assistance from your support team so I need my refund as I can not have paid for services that I never received
YM
Yolanda M's update08 Oct 2025, 17:57
Reviewer Update
Rain’s reply
08 Oct 2025 at 12:06
Hi Yolanda
We see that the cancellation was final in August
As per the cancellation date, there is no refund due
Kindly advise what month the network had stopped so we may
look into it
Regards
Rain
The reason for cancellation was that your network was down and I was not willing to pay for services that I am not getting. Every month that I had you device there was a 3 day period where I would struggle with internet and get no assistance from your support team so I need my refund as I can not have paid for services that I never received
We see that the cancellation was final in August
As per the cancellation date, there is no refund due
Kindly advise what month the network had stopped so we may
look into it
Regards
Rain
The reason for cancellation was that your network was down and I was not willing to pay for services that I am not getting. Every month that I had you device there was a 3 day period where I would struggle with internet and get no assistance from your support team so I need my refund as I can not have paid for services that I never received
YM
Yolanda M's updateReviewer Update
09 Oct 2025, 16:17Thank you so much. I will follow up
YM
Yolanda M's update09 Oct 2025, 16:17
Reviewer Update
Thank you so much. I will follow up
Rain's replyOfficial
09 Oct 2025, 16:26Hi Yolanda
Thank you for the prompt response, we are glad we could assist
Regards
Rain
Thank you for the prompt response, we are glad we could assist
Regards
Rain
Rain's reply09 Oct 2025, 16:26
Official
Hi Yolanda
Thank you for the prompt response, we are glad we could assist
Regards
Rain
Thank you for the prompt response, we are glad we could assist
Regards
Rain