TW
Thinus W

1 reviews | Active since Nov 2018

12 Jan 2025, 17:35

Horrible service

Again no internet logged like 10 tickets but no response you are steeling my money you are to useless to even call your customers to try to resolve the problem I will not be using Rain much longer and I will go to the consumer board they can have a look just at my hellopeter reviews to know that you are *******

0
Replies (6)
Rain
Rain's reply12 Jan 2025, 18:12
Official
Hi Thinus,

Thank you for bringing your connection query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
TW
Thinus W's update12 Jan 2025, 18:20
Reviewer Update
Fix it i am paying for a service
TW
Thinus W's update12 Jan 2025, 18:50
Reviewer Update
I'm tiered of this now please do your self a favor and look at my previous complaints all the same thing and every time it's the tower I DONT CARE IF THIS COSSI I WILL MAKE A CASE AT THE CONSUMER BAORD I HAVE MORE THAN ENOIGH PROOF
TW
Thinus W's update12 Jan 2025, 18:55
Reviewer Update
The last time they send a technician with a bakkie that falls apart not doing anything I have his name you people at rain just give your customers the run around someone needs to sort this out I am not happy and 8 will not stop posting on hellopeter I will do it every day for the rest off may life not even the dessenency off a phone call
TW
Thinus W's update19 Feb 2025, 14:58
Reviewer Update
Same thing today 19/02/2025
HORIBLE,HORIBLE,HORIBLEHorrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!

TW
Thinus W's update19 Feb 2025, 16:33
Reviewer Update
I did lets see