Horrible service and the billing is a ****

These people do not care about customer service, I was told I can not escalate nor complain and I must take the agents word and thats it. I spoke to 3 different agents who advised me differently, the team leader Siyabulela N basically refused for me to escalate the matter and refused for me to speak to someone senior. They advised me that if I don't pay I don't get the service that was what i was told when i signed up. I didn't pay May and I received a message that my internet was suspended, no problem, I didn't use it however now they want me to pay for the full month of May yet they suspended it n there was no data usage. This is not a contract where the payments must be recurring, if i don't pay then suspend the service they refuse to investigate and listen to call recordings. they are the worst and would not advise people to use this service, there is alot of inconsistency with their processes and I am done with them