1 reviews | Active since Nov 2020
Horrible Service and network failure
The Rain 5G is advertised as a plug and go, seamless network but I have had a headache since day 1 it was delivered.
The router was delivered on the 24 May and as soon as the 5G Sim card started working, the network keeps on breaking every 20 to 30 minutes even though I have placed the device where it shows that it is receiving full signal and nobody touches or disturbs it. Each time the network button goes red the router automatically switches off and restarts itself without anybody touching it. I gave it time thinking that it will be fine but it did the same thing the whole day of the 25.
I requested for support on the 25 and was called after 4 hours. The lady I spoke to said that she is escalating the matter to the networking team and they should call in about 2 hours and they never called till today.
On the 26 I personally goggled Rain's number and called them (call reference no ***), wanting to cancel since I am struggling and I need the connection since I'm working from home. She said that the cancelation team will give me a call between 2 to 24 hours to cancel and arrange collection. It is now past that 24hrs (and am still waiting for that call in 2hrs from networking) and nobody has reached out or said anything to me.
I am working from home and need to immediately make a plan for reliable connectivity and I want Rain to immediately cancel this 5G of theirs before they want to charge me for something I have not been able to use.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
I am escalating this matter to the ombudsman. I will not be exploited by false advertising of great connectivity and then I am ignored like a rotten potato when I want to cancel.
RainInternet Service is a ***** that entrap people in contracts they don't benefit from
I am escalating this matter to the ombudsman. I will not be exploited by false advertising of great connectivity and then I am ignored like a rotten potato when I want to cancel.
RainInternet Service is a ***** that entrap people in contracts they don't benefit from
The courier called me yesterday and I specifically asked that they can only collect after 16:00 today and they agreed. Suddenly I just got a call from the driver saying he is at my gate. When I ask if he will come back after he gives me a point blank no.
I am working away from home because I do not have connectivity and can only be home after 4 or by arrangement when we have agreed to a specific time. Will you please ensure that this happens.
I am waiting to hear from you, thanks.
The courier called me yesterday and I specifically asked that they can only collect after 16:00 today and they agreed. Suddenly I just got a call from the driver saying he is at my gate. When I ask if he will come back after he gives me a point blank no.
I am working away from home because I do not have connectivity and can only be home after 4 or by arrangement when we have agreed to a specific time. Will you please ensure that this happens.
I am waiting to hear from you, thanks.