nP
nokuthula P

1 reviews | Active since Jul 2012

26 Apr 2021, 12:46

Horrible service and network.

For the past 3months I have been having terrible service from rain every time I report it to them I am told to move my router around, last year when I would have network issues it would only be for a days, this past 3months its been horrible I have to nag them to do something about it, for the month of April I have only had the network on for one day till today I have no network and they don't bother to fix the problem and I have paid for this service, Rain you have just lost a customer thank you for horrible service.

0
Replies (4)
Rain
Rain's reply26 Apr 2021, 14:12
Official
Good afternoon Nokuthula.

Kindly accept my apology for the network problem you are having.
Please note that I have sent you an email for further assistance.

Kind Regards
rain
nP
nokuthula P's update26 Apr 2021, 15:14
Reviewer Update
The time is 3:13pm and I have not received any email as per above response.
nP
nokuthula P's update26 Apr 2021, 16:15
Reviewer Update
See previously email for the above details you requested I have sent those details thousands of times with no change, I will not send my Sim number n connection address 1000 times with no change, don't tell me to move my device around that is all you guys know
Rain
Rain's reply26 Apr 2021, 16:36
Official
Hi Nokuthula.

I will escalate the issue to our billing team for further assistance.

Regards 
rain