SM
SHALOME M
1 reviews | Active since Nov 2017
06 Sept 2024, 18:08
HORRIBLE SERVICE AND ****MERS -STAY AWAY
Worst service provider, I have settled the bill for August and now I am being charged with a bill of R1224.55 part of the invoice is for for an invoice I have been querying since 2022, I have sent numerous emails and no one responds, on the phone they are worse. their so called 2 free sim with data ,minutes and sms never worked even one day, they have no network. They have now stopped my internet while my next bill and payment date is the 25th of September. Because of this I have cancelled the service but they still billing me for september while the internet has been stopped, I will never use it again and will never advise anyone to use rain. 1 start is too much for a rating
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
06 Sept 2024, 19:00Hi SHALOME M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Sept 2024, 19:00
Official
Hi SHALOME M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
SM
SHALOME M's updateReviewer Update
06 Sept 2024, 20:34Hi rain
Like I said that balance of R698 is an invoice for 2022 which I have been querying since that time until when I took rain one last month, I was told it was going to be sorted but that wasn't so, please check your emails from may 2022 until now regarding that invoice and I will never pay for that invoice because I never used your service in june 2022 as I had moved out of my previous resident and I gave the notice before the month began, to cut the long story short, you are charging me for an invoice you never provided service for and you have already stopped internet for September,I will pay prorata for the month of September to date on the 6th of September as going forward I will not be using rain and will seek alternative internet provider, I will be awaiting a call to arrange collection for your router, SIM cards and all that came with it.
Please stop lying and get all your records straight
Like I said that balance of R698 is an invoice for 2022 which I have been querying since that time until when I took rain one last month, I was told it was going to be sorted but that wasn't so, please check your emails from may 2022 until now regarding that invoice and I will never pay for that invoice because I never used your service in june 2022 as I had moved out of my previous resident and I gave the notice before the month began, to cut the long story short, you are charging me for an invoice you never provided service for and you have already stopped internet for September,I will pay prorata for the month of September to date on the 6th of September as going forward I will not be using rain and will seek alternative internet provider, I will be awaiting a call to arrange collection for your router, SIM cards and all that came with it.
Please stop lying and get all your records straight
SM
SHALOME M's update06 Sept 2024, 20:34
Reviewer Update
Hi rain
Like I said that balance of R698 is an invoice for 2022 which I have been querying since that time until when I took rain one last month, I was told it was going to be sorted but that wasn't so, please check your emails from may 2022 until now regarding that invoice and I will never pay for that invoice because I never used your service in june 2022 as I had moved out of my previous resident and I gave the notice before the month began, to cut the long story short, you are charging me for an invoice you never provided service for and you have already stopped internet for September,I will pay prorata for the month of September to date on the 6th of September as going forward I will not be using rain and will seek alternative internet provider, I will be awaiting a call to arrange collection for your router, SIM cards and all that came with it.
Please stop lying and get all your records straight
Like I said that balance of R698 is an invoice for 2022 which I have been querying since that time until when I took rain one last month, I was told it was going to be sorted but that wasn't so, please check your emails from may 2022 until now regarding that invoice and I will never pay for that invoice because I never used your service in june 2022 as I had moved out of my previous resident and I gave the notice before the month began, to cut the long story short, you are charging me for an invoice you never provided service for and you have already stopped internet for September,I will pay prorata for the month of September to date on the 6th of September as going forward I will not be using rain and will seek alternative internet provider, I will be awaiting a call to arrange collection for your router, SIM cards and all that came with it.
Please stop lying and get all your records straight
SM
SHALOME M's updateReviewer Update
06 Sept 2024, 21:35I WILL NOT PAY A CENT. I HAVE CANCELLED THE PRODUCT ALREADY AND I HAVE REFERENCES THAT IT IS CANCELLED just waiting for collection of your router. I WILL ADDRESS THIS WITH OMBUSDMAN AND PROVIDE ALL SUPPORT DOCUMENTS. I HAVE QUERIED ON THE INVOICE FOR 2022 THAT I CANCELLED BUT WAS BILLED JUST LIKE NOW I HAVE CANCELLED AND YOU WANT ME TO PAY FOR IT. I WILL NOT AND AM NOT OBLIGATED TO.
SM
SHALOME M's update06 Sept 2024, 21:35
Reviewer Update
I WILL NOT PAY A CENT. I HAVE CANCELLED THE PRODUCT ALREADY AND I HAVE REFERENCES THAT IT IS CANCELLED just waiting for collection of your router. I WILL ADDRESS THIS WITH OMBUSDMAN AND PROVIDE ALL SUPPORT DOCUMENTS. I HAVE QUERIED ON THE INVOICE FOR 2022 THAT I CANCELLED BUT WAS BILLED JUST LIKE NOW I HAVE CANCELLED AND YOU WANT ME TO PAY FOR IT. I WILL NOT AND AM NOT OBLIGATED TO.
SM
SHALOME M's updateReviewer Update
07 Sept 2024, 09:34Hi rain
You think you are clever by switching the internet on at night and off during the day so that you must claim that I owe you at the end of the month. I will not be tormented by your awful services. Please send me your banking details so that I can pay the PRORATA for September , from 1st until the 6th of September that is when you cut my internet as am typing I am disconnecting your router and put it in your box awaiting collection, alternatively please send me your nearest drop off location from Benoni.
You think you are clever by switching the internet on at night and off during the day so that you must claim that I owe you at the end of the month. I will not be tormented by your awful services. Please send me your banking details so that I can pay the PRORATA for September , from 1st until the 6th of September that is when you cut my internet as am typing I am disconnecting your router and put it in your box awaiting collection, alternatively please send me your nearest drop off location from Benoni.
SM
SHALOME M's update07 Sept 2024, 09:34
Reviewer Update
Hi rain
You think you are clever by switching the internet on at night and off during the day so that you must claim that I owe you at the end of the month. I will not be tormented by your awful services. Please send me your banking details so that I can pay the PRORATA for September , from 1st until the 6th of September that is when you cut my internet as am typing I am disconnecting your router and put it in your box awaiting collection, alternatively please send me your nearest drop off location from Benoni.
You think you are clever by switching the internet on at night and off during the day so that you must claim that I owe you at the end of the month. I will not be tormented by your awful services. Please send me your banking details so that I can pay the PRORATA for September , from 1st until the 6th of September that is when you cut my internet as am typing I am disconnecting your router and put it in your box awaiting collection, alternatively please send me your nearest drop off location from Benoni.
SM
SHALOME M's updateReviewer Update
07 Sept 2024, 10:33Hi
Your payment options only takes amounts that are preloaded or predermined by your system , you cannot change payment amount.
Please send me nearest drop off location from Benoni for the router
Your payment options only takes amounts that are preloaded or predermined by your system , you cannot change payment amount.
Please send me nearest drop off location from Benoni for the router
SM
SHALOME M's update07 Sept 2024, 10:33
Reviewer Update
Hi
Your payment options only takes amounts that are preloaded or predermined by your system , you cannot change payment amount.
Please send me nearest drop off location from Benoni for the router
Your payment options only takes amounts that are preloaded or predermined by your system , you cannot change payment amount.
Please send me nearest drop off location from Benoni for the router