Horrible service and even worse internet provider.

Decided to give Rain a go since we moved to a new house. Has been a disappointment from the very start. I took the Premium package on a R1 for the first month deal and was promised to only be billed the full price on the 1st of December but then I was billed the full price on the 1st of November already. I've taken this up with customer service but every time a follow up the request gets escalated again only to be ignored by the relevant department. Now I probably wouldn't have minded as much if I was actually paying for internet but the service is very unreliable, no internet when it rains (ironically), no internet when we have load shedding, and even under normal conditions the service disconnects every 5-10 minutes. I've had to spend hundreds of Rands on mobile data this month just to be able to get some work done. I've cancelled already but heard nothing back from the cancellations department yet either and I'm now fearing that they will keep charging me like they've done with other people on this website after they've cancelled.