MS
Mia S

1 reviews | Active since Jul 2020

13 Jul 2020, 21:17

Horrible service and constant connectivity problems

Despicable internet connection. Instead of promised 10 mb line we hardly getting anything with a CONSTANT connectivity problems. Their support doesn't exist. The auto replies state that the matter would be attended 24-48 hours, you can send them numerous emails, but no one bothers to reply at all.

0
Replies (4)
Rain
Rain's reply14 Jul 2020, 09:16
Official
Hi Mia

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

Rain
Rain's reply14 Jul 2020, 09:17
Official
Hi Mia
 
Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

MS
Mia S's update14 Jul 2020, 11:17
Reviewer Update
Dear Yeoline,

The email address is ***

The Rain speed test (when I manage to load the page) indicates 0.7mb download speed and zero upload, however most of the times it just says "connecting" and "web page is not available".
It is impossible to work under these conditions.
MS
Mia S's update14 Jul 2020, 11:18
Reviewer Update
The email address doesn't go through. It is dlee @ sbs.ac.za