Horrible service

I've been with Rain for a few years now, and have received good service so I always defended them others trashed them. Well now I guess it's my turn to experience their terrible service! I had been experiencing poor connection since the 18th of Feb, and called in and was told their network team will call me. This was after one of their agents told me to get on the roof and reset the router that was mounted by them by the way!! No one has called me ever! No help was received even though I kept calling and calling and being told my matter is escalated and someone will call soon.

After almost 3 weeks I decided to cancel on the 4th, and was told the retention team will call me to cancel.I was even told that I have to pay full price for services I didn't receive if I want to cancel! What nonsense? It is now the 12th and NO ONE has called me to STILL!! I can't get help with my network and can't even get help with cancel either?

It is the worst customer care I have ever received from any company ever! I am waiting for a call from them to this day!!!!???? Totally unacceptable!