Horrible service

I am now reaching the limit, I ordered my package last week. Only got it on Tuesday, just for it to be faulty, I’ve told multiple people what is wrong and even logged complaints, this morning i was told someone will still contact me today. And i still do not have internet. If this keeps up any longer I am going to cancel my package completely because i am now paying for something that says it is active but i cannot use because they sent me a broken simcard.