Horrible service

On the 1st of July I started getting an "Offline" error message while working at around 4am. When I tried logging onto their dashboard I got a message that said that they were busy with billing and I I should give them till the afternoon to have this sorted.

I checked in the afternoon and my account was debited and there was an invoice but my internet was still offline. 2 days later my attempts to get in touch with their supposed support team is unsuccessful. I keep getting asked to provide contact details with every interaction.

Somebody needs to deactivate this whole network and refund our money