Horrible service

If I could give a minus rating I would. I had a call with Itshwat on the 02 of November trying to get my billing issue sorted. Firstly he sounded like he didn't know what he was supposed to advise on. I changed my payment date was previously on the 25th and I changed it to the 1st. On the 25th of October I made a payment and that payment is not reflecting on my said and the system says I must make payment. His explanation was that for the month of August I paid the end of September and for the month of Seprember I paid the end of October and the month of October is now outstanding. I then asked then asked that shouldn't the month of October be paid the end of November and he couldn't answer or give me sound reason why I should pay my monthly subcription twice in less than a week instead told me to just make payment if I want to enjoy cover. He kept interrupting me so much and shouting that instead of listening to understand and help he was listening to respond which honestly was infuriating because he was of no help. I asked to speak to a manager and he refused and said a manager would only repeat what I said. I asked why it was never advised that I would have to make two payments if I changed my payment date and said I had been advised over the phone that I would have to make two payments and when I told him that the debit date change was done on the website and no one called me after the change he changed his story and said he was telling me about the previous process with other customers. I told him I want the call recording which I was advised of that I would have to make two payments as I changed my debit date. Please get someone with a sound mind and who knows how to speak to clients to call me on *** to get this sorted. Please also arrange some sort of training for Itshwat so he will be in a better position to assist the next customer who comes through to him .